| ProActive: Manage Service Requests, Complaints, Customer Feedback, Incidents, Risks and FOI... |
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Purpose |
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manage all customer contact efficiently and effectively |
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manage internal events that have a direct affect on customer serivce |
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The Simple Solution |
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web browser based designed to be used with minimal to no training |
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light users access the system via email, completing their actions without knowning that they have used the system |
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quickly implemented |
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manages all communication templates |
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automatically send emails and text messages to your customers |
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access customer data from your own customer system or internal customer database |
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designed to be fully configurable |
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handles compliments, service requests, complaints, incidents, actions, comments, freedom of information and risks |
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ProActive Overview  |
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